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FAQ


How long will it take to deliver my shirt/s to me?

We aim to deliver your shirts to you as soon as possible. We use express shipping for all of our orders. Our average delivery time from placing an order is 2 weeks. Sometimes due to unavoidable circumstances such as flight delays the delivery time may be longer. We do offer an express delivery option whereby we fast track your order through our production process.

All shirts require a signature upon delivery, so please provide an address where someone will be available to do so during business hours.

If you have any questions regarding the status of your shirts after placing an order, please contact our support team.

Will my shirts really fit me?

The key to ensuring your NiAlma shirt fits you perfectly is to take accurate measurements. If you carefully follow our visual and written instructions in the measurement section there should be no problems. Each order is manually checked by our support staff to make sure your measurement profile is in good order. Do not hesitate to contact us for any guidance with taking your measurements.

We also offer standard sizing if you do not want or need to take your own measurements. These measurements can still be changed manually once loaded up. Click here to view our sizing chart.

I have a special request regarding my order…

If you have a specific request regarding any aspect of the shirt whether it be to do with the design, fabric or delivery, simply write to us through the contact section of the website.

Can I return my shirt if I do not like it?

Returns are dealt with on an individual basis. We make every effort to resolve any issues you may have with an order placed. Please contact our customer service team if you should have such a problem or have any further questions about our policy.

What is the difference between Classic, Premium and Black Label cotton?

We offer three different tiers of cotton shirting to give customers the opportunity to buy tailor made shirts no matter what the budget. Click here to read more information about each of the different fabrics.

Payments

We use Paypal to process all orders and accept payments from across the globe. Paypal is the world's most reputable online payment processing service, which provides a secure server (SSL) to make sure your transaction is done safely. When you make a purchase through NiAlma Global Ltd, you have additional security because only PayPal is provided with your credit card information. NiAlma does not store any credit card information in our database.

Legal

Please read our web site usage Terms & Conditions By using www.nialma.com, you accept these Terms & Conditions.